5 Easy Steps to Enhancing Your Security Guard Service
When property managers hire security guard companies they have an image in mind of what their contract security force will look like, but too often what they get is not what they pictured. What we have discovered is that most security guard businesses are capable of supplying the support that property managers want, but too often do not due to a lack of ongoing quality control processes.
Security guard businesses are unlike any seller a home supervisor usually hires. If you hire a painter, then you are able to see whether they are doing their tasks by looking at the walls. However, when you hire a security guard business, how often can you determine if the guard organization is performing their job which includes running background checks and drug screenings, providing good training for your own guards, and effectively tracking and supervising your defenses. In most cases they probably are, but it’s important to implement a method of verification and quality control to ensure that issues connected with the deficiency of performing these tasks do not start to occur.
In this guide we will discuss five (5) simple actions to improving your safety guard service and achieving what you imagine as your perfect keyholding hertfordshire.
Screen Your Guards Qualifications
In many nations, guards have been mandated to have a predetermined amount of training before they can start working as security guards. If your condition is among these states, ensure your security guard organization is compliant.
If you’re in a country where there are no state requirements for shield certificate, then investigate the type of training that’s being supplied by your security provider and ask yourself does it seem decent.
Additionally, is your security guard company performing history and drug screenings on all your guards BEFORE they send them to your property? If they are, they ought to be supplying you with verifications. If not, why?
Another excellent way to screen if the guard is a good fit for your property is to conduct a brief”interview” to get a sense of the guard and to describe your expectations. This initial dialogue will tell you a good deal about what to expect from this guard and it gives you a chance to request another guard if you feel it is necessary.
Evaluate Guard Training
Though most security guard businesses have an extremely comprehensive orientation that introduces every guard to the business itself, in many circumstances the shield’s orientation to his assigned land is not as complete. We predict the orientation for the assigned land”Website Specific Training”. Find out what your site specific training looks like:
• Does it occur at your property?
• How long is each officer trained?
• How long does the security company double lender?
• How thoroughly are your article orders clarified?
Determine the response to every one of these questions and make certain they match what you feel is adequate. You should even think about sitting in on your safety guard company’s orientation and your site specific training to get an understanding of what goes into preparing a guard to work in your property.
Protect supervision is among the more important factors of very good security guard support. When security businesses deliver poor supervision, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Deficiency of supervision also removes the opportunity for the guard to understand and better understand their responsibilities. When the guards aren’t being supervised, they start to feel their work is not important and they start to find themselves as not as a part of the security team. When guards do not feel like part of your team it generally leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors may not be included. If your contract does not require on-site supervision, how does your security guard company remotely supervise its guards? Outside the Standard security company field manager spot checks, the two methods of remote supervision that prove most effective are:
Officer Tour Tracking Systems Officer Check-Ins
If your guards are required to make rounds of your property, then a method for monitoring them while on duty is indispensable. Officer Tour Tracking Systems provide a remote way of tracking the guards while they are in your property. These monitoring systems allow the security guard business to monitor the time and log the activity of these guards while they are making rounds to several areas in your property. Many Officer Tour Tracking Systems can create reports which enable the safety guard company to quickly get an understanding of if the guard is making rounds. The property manager also needs to be given with an abridged version of these reports. Producers of such systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we’ve discovered that using a method for guards to check in frequently with the safety guard provider provides a way of making certain each guard is safe and alert. By having guards check-in frequently together with the safety guard business, at least each 30 minutes, guards feel their safety is important and being awake and attentive is an important part of their job.
Expand Your Guards
After hours inspections of your defenses are always great ways of finding out just what is occurring with your safety while you aren’t there. Through these inspections, make sure that you ask your safety guards questions about their responsibilities and duties to ensure they know their tasks. In fact, we suggest getting your safety guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) by a certified security consultant as part of your ongoing security program. Bear in mind, when choosing a security consultant be sure the consultant is not actually a security guard business. If so, your audit is guaranteed to turn up issues with your existing security guard business.